Trust & safety on MyNextGym

We do less hand-holding than enterprise platforms but more than a Yellow Pages listing. Here's our model.

What we verify

Listing type	Verification
Gym (claimed)	Owner contact + phone match, business existence check
Gym (unverified)	Sourced from Google Maps; address + name only
PT (claimed + verified badge)	Cert III/IV uploaded + insurance certificate + ID match
PT (claimed but no badge)	Owner contact match; quals not yet provided
PT (unverified)	Rare — usually all PT listings are claimed

What the badges mean

• Verified (green) — claimed + checked + (for PTs) qualifications confirmed
• Unverified (grey) — sourced from public data, owner hasn't claimed
• No badge — claimed listing without the verification step (PTs only)

Reporting safety concerns

Listing problems (wrong info, suspected fake, closed business)

→ Report an inaccurate listing

Behaviour problems (host harassment, spam, dodgy practice)

use Contact Support with::

• The listing URL
• A description of what happened
• Screenshots if applicable

We review and act within 48 hours. Possible outcomes: warning to the host, suspension, ban from the platform.

Safety concerns at the venue (injury, harassment by staff)

• Immediate: contact local emergency services / police
• Then: report to us so we can flag the listing and prevent re-occurrence with other buyers
• Civil action: contact a lawyer; we provide records (RSVP, transaction) to support a case

What we DON'T do

• Run police checks on hosts (not within our scope)
• Inspect physical premises
• Verify insurance is currently in force (we check at upload + on cert renewal date)

Privacy of reporters

• Reports about a listing aren't shown to the host
• We share only what's needed to investigate (e.g. "a buyer reported X" without identifying you)
• Mass reporters or coordinated bad-faith reports get flagged + reviewed