How to reset your password

Steps

1. Go to www.mynextgym.com.au/owner
2. Click Forgot password? under the sign-in form
3. Enter the email address on your owner account
4. Check your inbox for a 6-digit code (also check spam)
5. Enter the code, set a new password, and you're back in

Password rules

• Minimum 8 characters
• At least one uppercase, one lowercase, one number, and one special character (!@#$%^&*)
• Not a password you've used before on this account

Tip: Use a password manager. We'll never ask you for your password by email or phone — anyone who does is impersonating us.

Common issues

"I never got the code"

• Check spam / junk
• Wait 60 seconds, click Resend code
• Confirm the email matches your owner account exactly (no typos)

"My account doesn't exist"

If the system says no account is found, you may have signed up with a different email. Try variants you commonly use, or contact support.