How to handle event cancellations

Cancel an event — auto-refunds all paid attendees, voids tickets, sends a cancellation email.

Last updated 25 April 2026

Steps

  1. Owner Portal → Events → click into the event
  2. Click Cancel event (red button at the top)
  3. Add a short reason (shown to attendees in the cancellation email)
  4. Confirm

What happens

  • The event is marked Cancelled and disappears from search results immediately
  • The page on the public site shows a "This event has been cancelled" banner; new bookings are blocked
  • Existing tickets stay valid until you refund (see next step)

Refunding the attendees

Cancelling the event doesn't auto-refund or auto-email — you trigger that explicitly:

  1. Same event → Attendees tab
  2. Click Refund all paid attendees
  3. Each paid attendee gets the refund + a confirmation email; their ticket flips to Refunded

When to cancel vs reschedule

  • Cancel if the event won't run at all
  • Reschedule (edit the date) if it's just moving — attendees keep their tickets and get a notification email

Refund policy on cancellation

When YOU cancel, refunds are automatic and full. The 5% MyNextGym platform fee comes out of your payout balance — same as standard refund policy.

If the BUYER cancels (asks you for a refund), you decide whether to grant it via the per-attendee refund flow.

Communication tip: A short, honest reason in the cancellation email goes a long way. "Trainer is unwell" or "Insufficient bookings" reads better than no explanation.