How to reissue a ticket

Void a ticket and send a fresh one — same or new recipient. Covers lost emails, transfers, and goodwill.

Last updated 25 April 2026

Reissue replaces a ticket with a fresh one — new QR, new short code — while preserving the buyer's remaining entries. The original gets voided.

When to reissue

  • Lost email / QR — buyer can't find their original
  • Transfer — buyer wants to pass their ticket to a friend
  • Name correction — attendee name was mistyped at checkout
  • Goodwill — technical issue at the door, you offer a replacement

Steps

  1. Owner Portal → Ticket Hub → find the ticket
  2. Click Open → detail modal opens
  3. Click Reissue
  4. Modal opens with three fields:
    • Attendee name — prefilled from the current ticket; edit to reassign
    • Send to email — prefilled; edit to redirect to a new recipient
    • Reason (optional) — appears in the audit log on both tickets
  5. Click Reissue

If you change the email or name, the modal surfaces an amber transfer warning so you don't do it by accident.

What changes

Original ticket Replacement ticket
Status Voided Issued
QR + code Dead Fresh, unique
Remaining entries — Preserved from original
Audit history Logs the reissue + new code Linked back via reissuedFromTicketId

Multi-pass example: if the original was a 5-pass with 3 already used, the replacement is a 2-pass (the remaining entries carry over). Buyer doesn't get bonus entries.

What can't be reissued

  • Refunded tickets — the buyer's money already went back
  • Fully-consumed single-use tickets — nothing left to give
  • Already-voided tickets — already void

For any of these, issue a new complimentary product / event ticket if you want to offer a replacement.

Audit trail

Every reissue is logged on both tickets:

  • Original → history entry: reissued · replacement={new-code} with your reason
  • Replacement → carries reissuedFromTicketId pointing back to the original

View on the ticket detail modal → Redemption history section.