How to view and manage customer orders
The Customer Orders dashboard — filter, search, refund, resend receipts.
Where it lives
Owner Portal → Customer Orders (its own tab, between Products and Ticket Hub).
What you see
A unified table of every customer interaction across your products and events, sorted newest first. Each row tells you who, what, how much, and the current status.
| Column | What's there |
|---|---|
| Customer | Buyer name + email |
| Source | Coloured tag — Product (purple) or Event (teal) — with the product / event title |
| Type | Product · one-time · Product · subscription · Event · paid · Event · free |
| Status | active · completed · past_due · canceled · refunded · free |
| Ticket | Live ticket pill (Issued / Used 2/5 / Redeemed / Refunded / Voided) when a ticket was issued |
| Amount | Dollar amount or Free |
| Date | When the order / RSVP was created |
| Actions | Resend receipt · Refund · Cancel (where applicable) |
Filters
- Source filter — All sources / Product / Event
- Status filter — All / Active / Completed / Past due / Canceled / Refunded
- Both compose with the search box
Search
Matches across customer name, email, product / event title, and ticket short code (MNG-XXXX-XXXX).
Per-row actions
| Action | Shown for |
|---|---|
| Resend receipt | Paid product orders + paid event RSVPs that have a ticket — re-triggers the Stripe receipt email |
| Refund | One-time product orders (status: completed) + paid event RSVPs (status: completed). Modal offers a 2-button choice when a ticket is linked — Refund + void ticket OR Refund only (keep ticket valid). |
| Cancel | Active product subscriptions (no pending cancellation). Cancels at end of the current billing period. |
Multi-quantity event purchases
Each recipient appears as its own row, all sharing the same buyer email. Refunding one row refunds just that ticket's worth to the buyer's card; the other rows stay valid.
Per-event roll-call vs the unified tab
For door-side roll-call, the per-event Attendees table on the event page is still the right tool — it gives you the CSV export and per-row remove flow. The unified Customer Orders tab is for cross-event visibility and host-wide actions.