How to use ticket grace periods effectively

Default 4-hour post-event grace covers late arrivals — extend or shorten per event.

Last updated 25 April 2026

Tickets stay valid for 4 hours after the event end time by default. Lets you admit late-comers without manual reissues.

Why a grace period exists

Real life: people get stuck in traffic, finish work late, mix up the time. A 4-hour grace means:

  • Anyone showing up within 4 hours of end time can still scan in
  • After 4 hours, the ticket auto-expires

Adjusting per event

  1. Owner Portal → Events → click into the event
  2. Scroll to Ticket settings
  3. Grace period after event — type any number of hours (0–48). Common values: 0, 1, 2, 4, 8, 24
  4. Save

When to extend

  • Multi-day workshops: extend to 24 hours so day-2 attendees can still use day-1 ticket if they need to swap
  • Open-house events: extend to 8 hours
  • Drop-in classes: 4 hours is plenty

When to shorten

  • Strict capacity events (cert exams, certifications): 0 hours so no late entries
  • Time-of-day-specific (sunrise yoga at 6am): no point in a 4hr grace, set to 0

What expired tickets look like

Status flips from Issued to Expired automatically once the grace period ends. Door staff see a red flag in Ticket Hub.