What to do if your Stripe account is restricted

Stripe sometimes restricts a Connect account when it needs more verification. Restrictions block payouts but not new sales.

How you'll know

• Banner in your Owner Portal → Payouts tab
• Email from Stripe with the specific reason
• A red status badge on your Stripe Express dashboard

Common reasons

Reason	Fix
Identity verification needs more docs	Upload clearer ID or recent utility bill
Bank account couldn't be verified	Check BSB / account number, re-link if needed
Activity flagged as high-risk	Reply to Stripe's email with business context
ABN doesn't match registered name	Update ABN or business name in Stripe

Resolving

1. Owner Portal → Payouts tab → look for the amber banner that reads "Your account has issues that need to be resolved"
2. Click the Fix Issues button → you're redirected back to Stripe Express
3. Stripe Express shows what's missing — upload the requested docs or correct the flagged info
4. Stripe re-reviews within 1-3 business days
5. Once cleared, restriction lifts automatically and pending payouts release

During restriction

What keeps working depends on whether Stripe restricted just payouts or charges as well. The email Stripe sends will tell you which type applies.

• Payouts-only restriction: new sales still process, funds accumulate in your Stripe balance, payouts pause until cleared. Refunds still work.
• Charges also restricted: new payment attempts fail at checkout. Existing successful charges remain in your balance. You'll need to resolve the restriction before you can take new sales.

If you're not getting clear info from Stripe, use Contact Support — we can sometimes ping our Stripe contact to escalate.