How to refund a single event attendee

Per-attendee refund with a choice: void the ticket or keep it usable.

Last updated 25 April 2026

Refund one attendee without affecting the rest of the event.

Steps

  1. Owner Portal → Events → click into the event
  2. Scroll to Attendees → find the buyer
  3. Click Refund on their row
  4. Choose:
    • Refund + void ticket (default) — buyer gets money back, ticket status flips to Refunded
    • Refund only (keep ticket valid) — buyer gets money back AND can still attend (goodwill / no-show grace)
  5. Confirm

What the buyer sees

  • Email confirming the refund (amount + reason if you provided one)
  • Refund hits their card 5-10 business days later (Stripe's standard)

What it costs you

  • The refunded amount is debited from your Stripe balance
  • The 5% MyNextGym platform fee is non-refundable — comes out of your payout

Multi-quantity bookings

If the buyer purchased 3 tickets in one transaction, the refund refunds the whole transaction ($X × 3). To refund only some tickets from a multi-purchase, use Contact Support — partial refunds need manual handling for now.

Free events: No money to refund. To remove a free attendee, use the Remove button next to their row instead.