Help for Gyms & PTs
Everything hosts need to run their MyNextGym presence — claim a listing, take payments, sell events and products, manage tickets at the door.
About MyNextGym
Account & Onboarding
How to claim your listing
Take ownership of an existing gym or PT listing on MyNextGym in a few clicks.
How to create a new gym listing
If your gym isn't on MyNextGym yet, follow the create-listing flow to add it.
How to create a new personal trainer listing
Add yourself as a personal trainer — covers qualifications, service area, and approval.
How to reset your password
Forgot your password? Use the email-based reset flow — takes about a minute.
How to verify your qualifications
Upload cert and insurance docs to earn the green Verified badge on your PT profile.
Listing tiers: Free, Paid, Featured
What each tier unlocks, when to upgrade, and how Featured slot limits work.
How to convert a Gym listing to a PT listing (or vice versa)
Edge case but it happens — solo PTs growing into a studio, or a coach scaling down to 1-on-1.
Analytics
Billing (Host Plan)
How your monthly or annual billing works
Plan options, when you're charged, AUD currency, where to find invoices.
How to upgrade or downgrade your plan
Plan changes happen instantly with prorated billing — here's what changes when.
How to cancel your MyNextGym subscription
Cancel any time — your listing stays live on Free tier; sales features lock at period end.
How to update your payment method (host plan)
Swap the card on file for your MNG host subscription — done from the Stripe Customer Portal.
How to download invoices for your subscription
Past invoices for your MNG host plan are available as PDFs from the Stripe Customer Portal.
Customer Orders
Email & Notifications
Leads & Enquiries
How to receive and respond to leads
Buyers can enquire from your profile — leads land in your inbox, you reply by email.
How to mark leads as contacted and add notes
Track lead status across multiple staff — avoids double-replying or losing track.
How to add custom lead fields (PT)
PTs can tailor the enquiry form to ask the right questions upfront.
Profile Management
How to edit your profile
Where everything lives in the Owner Portal — photos, description, contact, hours, pricing.
How to add and manage photos
Upload, reorder, and pick your hero image — photos are the single biggest conversion driver.
How to set your opening hours
Use the hours grid plus the comments field for holiday closures and 24/7 access notes.
How to add amenities and specialties
Tags drive filter visibility — pick the ones that match what buyers actually search for.
How to add member offers
Promotional banners shown on your card in search — "First class free", "$0 joining fee", etc.
How to manage affiliated gyms (PT)
Link your PT profile to gyms where you train — boosts your visibility on each gym's profile.
How to control sidebar CTA buttons
Choose which call-to-action buttons appear in your sidebar (Products / Events / Website).
How to update your address or move suburbs
Change your address — what stays the same (URLs, reviews) and what changes (search position).
Selling — Events
How to set up recurring events
Weekly classes, monthly workshops — set the frequency, end condition, and edit one vs all.
How to handle event cancellations
Cancel an event — auto-refunds all paid attendees, voids tickets, sends a cancellation email.
How to refund a single event attendee
Per-attendee refund with a choice: void the ticket or keep it usable.
How to remove an attendee from a free event
Free RSVPs can be removed by the host with a polite notification email.
Selling — Products
How to sell free trial passes
Set price = $0, enable ticketing, and you've got a trial-pass funnel that captures leads.
How to sell multi-pass class packs
Single ticket, N redemptions — perfect for 5-class packs, 10-pack passes, etc.
How to set up subscriptions (recurring products)
Monthly memberships, weekly small-group blocks — recurring billing with auto-cancel.
How to handle product refunds
One-time refunds, with optional ticket void — when to use each option.
Stripe & Payouts
How to set up Stripe Connect for payouts
Required if you want to sell paid events or paid products. Free products skip this step.
How payouts work
Stripe holds funds for ~7 days then transfers to your bank — here's the flow end to end.
How to download tax invoices for your sales
Stripe auto-emails receipts to buyers. Host sales records live in Stripe Express; ATO-compliant tax invoices usually come from your own accounting software.
What to do if your Stripe account is restricted
Restrictions block payouts until resolved — usually a quick docs upload via Stripe Express.
Tickets & Redemption
How to use Ticket Hub at the door
Validate attendees on entry — manual code entry, QR scanning, redeem in two taps.
How to scan QR tickets with your phone
Use your phone camera as a scanner — sign in once, then redeem in two taps.
What ticket statuses mean
Issued, Redeemed, Expired, Voided, Refunded — when each appears and what to do.
How to revoke a ticket
Manual revoke for fraud, mis-purchase, or policy violation — leaves an audit trail.
How to fix a buyer's email typo
Resend the same ticket to a corrected email when the buyer mistyped at checkout.
How to use ticket grace periods effectively
Default 4-hour post-event grace covers late arrivals — extend or shorten per event.
Reading the redemption history
Per-scan log lets you troubleshoot count disputes on multi-pass tickets.
How to read multi-pass progress (Used 3/5)
Multi-pass status badges decoded — what each label means at a glance.
How to reissue a ticket
Void a ticket and send a fresh one — same or new recipient. Covers lost emails, transfers, and goodwill.
How to split a multi-pass ticket
Slice a multi-pass's remaining entries across multiple new tickets, each with their own recipient.