How to set up subscriptions (recurring products)

Monthly memberships, weekly small-group blocks — recurring billing with auto-cancel.

Last updated 25 April 2026

Subscriptions are products that bill the buyer on a recurring schedule until they cancel.

Steps

  1. Owner Portal → Products → Create product
  2. Pick Recurring purchase type
  3. Set Price per period
  4. Pick interval: Weekly / Monthly / Yearly
  5. Toggle Issue tickets if relevant (rare for subs — usually app/door access)
  6. Publish

(Free-trial periods aren't supported on the subscription form yet — for a "free first month" offer, use a paid product alongside, or apply a coupon manually in Stripe.)

How buyers manage their sub

Every buyer gets a Stripe Customer Portal link in their purchase email. From there they can:

  • Update card
  • Cancel
  • Download invoices

They do NOT need a MyNextGym account.

When billing fails

Stripe retries 3 times over 5 days. After 3 failures, the subscription auto-cancels. The buyer is emailed at each step.

Cancelling on the host side

Owner Portal → Customer Orders → find the active subscription → click Cancel. Cancels at end of current period (buyer keeps access until then).

Refunds

Only the most recent charge can be refunded directly. For older charges, use Contact Support.

Pricing tip: Subs often work best as low-friction monthly fees ($30-$80/mo). Long annual commitments (1-year minimum) tend to scare off the impulse-decision audience this platform attracts.