Help for Members
Find a gym or trainer, book events, manage subscriptions, and get help with anything that comes up.
About MyNextGym
Account (Buyer)
Booking & Buying
How to book an event
Free RSVPs and paid tickets — the full booking flow from search to ticket email.
How to buy a product
One-time, free trial, or recurring subscription — the buy flow walked through end-to-end.
How to buy tickets for a group or for someone else
Buy up to 10 tickets in one purchase, optionally with a different recipient per ticket.
How tickets work at the door
Show your QR or read out your short code — most events take 15 seconds at the entrance.
How multi-pass tickets work
Class packs and multi-redemption tickets — the same QR works for N visits.
Communication
How to contact a gym or PT
The Enquire button on every profile — quickest way to ask about pricing, classes, trials.
How to unsubscribe from marketing emails
Unsubscribe link at the bottom of every marketing email — transactional emails keep coming.
How to enquire about services
Use the Enquire button on a profile, ask one specific question — most hosts reply within hours.
Discovery & Search
How search works
Postcode-based search with amenity / specialty filters. Here's how to use it.
How to find a personal trainer near you
Search PTs by postcode plus specialty filters — also covers online and travelling trainers.
How to filter by amenities
Tick the things you actually need — pool, sauna, 24/7 access, free weights, etc.
How to find events near you
Filter events by suburb, specialty, and date — discover open mats, cert workshops, fitness events.
Why some listings show "Unverified"
Unverified means no business owner has claimed the listing — info may be out of date.
Issues & Support
I didn't get my ticket email
Three things to try: spam folder, email typo check, contact the host.
My ticket says ALREADY REDEEMED but I never used it
Contact the host — the redemption history shows when and who, and they can reissue.
I need a refund
Contact the host directly — refund policy is up to them; we don't intervene unless something's wrong.
My event was cancelled, what now?
Auto-refund kicks in within 5-10 business days — and your ticket is voided automatically.
I want to transfer my ticket to a friend
Email forwarding works — but contact the host first if the event has name-on-ticket policy.
How to report an inaccurate listing
Use the Report button on a listing — we review and contact the host or update it ourselves.
How to request a listing be removed
For business owners of an unclaimed listing — we'll remove it on request with light proof.
Subscriptions (Buyer)
How to manage your subscription
Cancel, update card, download invoices — all via the Stripe Customer Portal link in your email.
How to cancel a subscription
Cancel any time from the Stripe Customer Portal — you keep access until end of period.
How to download your invoices and receipts
All paid purchases generate downloadable PDFs — from Stripe Customer Portal or any receipt email.
How to update your payment card
Swap the card on file for any active subscription via the Stripe Customer Portal.
What happens when your subscription is cancelled
Access continues until end of period; no refund for time already paid; restart any time.