How to fix a buyer's email typo

Resend the same ticket to a corrected email when the buyer mistyped at checkout.

Last updated 25 April 2026

Most common typos: gmial.com, hotmial.com, missing TLD, swapped letters.

Steps

  1. Owner Portal → Ticket Hub → search for the buyer's name
  2. Click Open on the ticket → detail modal opens
  3. Click Resend email
  4. A modal pops with an email input pre-filled with the originally-stored address
  5. Type the corrected email address (e.g. fix gmial.com → gmail.com)
  6. Click Resend
  7. Toast: ✓ Re-sent to {new-email} · ticket buyer email updated

The new address receives the ticket immediately. The ticket record is updated so future actions — refund auto-emails, further resends, the buyer column in Customer Orders — all use the corrected address.

What stays the same

  • Same QR code
  • Same human-readable code (MNG-XXXX-XXXX)
  • Same expiry / validity
  • Same attendee name
  • Same redemption count (if multi-pass)

It's a redelivery to a new address, not a reissue. The ticket itself is unchanged.

Bonus: Stripe receipt to the new email

After fixing the ticket email, click Resend Stripe receipt in the same modal. Stripe re-sends the receipt to the corrected address too — one fix flows through everywhere.