I need a refund

Contact the host directly — refund policy is up to them; we don't intervene unless something's wrong.

Last updated 25 April 2026

Refunds on MyNextGym are at the host's discretion — they decide their own refund policy.

Step 1 — Contact the host

Find their contact details on their profile. Message them with:

  • Your name
  • The product / event you booked
  • The date of purchase
  • Your reason for asking (changed plans, can't attend, dissatisfied)

Most hosts respond within 24 hours.

What hosts can refund

  • The full ticket / product price
  • Refunds hit your card 5-10 business days later (Stripe's standard)
  • The 5% MyNextGym platform fee is not refunded — but the host bears that cost, not you

What hosts CAN'T refund (without our help)

  • Older subscription charges (most recent only via standard flow)
  • Multi-quantity purchases where you only want SOME tickets refunded

For those edge cases, the host can use Contact Support and we handle manually.

When MyNextGym steps in

We don't override host refund policies, but we DO intervene if:

  • The host is unresponsive for 7+ days
  • There's a clear platform error (double-charge, wrong product delivered)
  • Fraud is suspected

use Contact Support with: your transaction details and we'll investigate.