My event was cancelled, what now?
Auto-refund kicks in within 5-10 business days — and your ticket is voided automatically.
Last updated 25 April 2026
When a host cancels an event, the platform handles refunds automatically.
What happens
- Host cancels the event in their portal
- Cancellation email sent to all attendees with the host's reason (if provided)
- Automatic refund issued via Stripe
- Refund hits your card 5-10 business days later
- Your ticket flips to Voided status
What you need to do
Nothing. It's all automatic. You'll see:
- Cancellation email immediately
- Stripe refund email when the refund is initiated
- Money back on your card 5-10 days later
What if I don't get the refund email?
Check spam first. If still nothing after 24 hours, contact the host directly. They can verify the refund went through their Stripe.
What if my card has been closed/replaced?
Stripe handles this — the refund routes to the new card via your bank's clearing system. No action needed unless you've fully closed the bank account, in which case contact your bank.
Free events
No money to refund — you'll just get the cancellation email. Your RSVP is removed automatically.
Recurring events
If the host cancels one occurrence of a recurring series, only that occurrence is refunded. The rest of the series continues normally.